About Your Privacy and This Privacy Policy 

Just A Moment Wellness Company Limited (“Just A Moment”) treats your privacy and data security seriously. This document is our “Privacy Policy”. It contains details on matters relevant to your privacy and data security when using our services. This document is to inform you of our policies, practices and procedures regarding the collection, use and disclosure of any information that you provide to us through the Platform. 

This Privacy Policy forms part of our Terms of Use which can be found in our website. The terms in this Privacy Policy (including, but not limited to, “we”, “our”, “us”, “Platform”, “Provider”, “Service” etc) have the same meaning as in our Terms of Use. These terms govern your use of our website; by using our website, you agree to these terms in full. If you disagree with these terms or any part of these terms, you must not use our website. By accessing and using our Platform you confirm that you have read the Terms of Use and the Privacy Policy and that you understand, acknowledge and consent to all the terms contained in both of them. 

Our website uses cookies. By using our website and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our cookies policy. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website. 

Information Collection, Use, and Disclosure  

In allowing us to function the Platform and let you use the Platform smoothly and effectively, including the Service, we might need to collect your personal information (including, but not limited to, your name, phone number and email address), billing and payment information, log data (information such as the device you used to visit our website, Internet Protocol address (“IP”), pages that you visit and the amount of time spent on those pages, actions you take and other statistics), information related to the Service or your need for it, and any information which is exchanged between you and your Provider (collectively the “Information”). In some cases, some of the Information that you give to us is considered health-related data. You may decide which pieces of Information that you would like to share with us, but some functions of the Platform may not be available to you without providing us the necessary Information. By providing us the Information, you agree to our methods of collections and use, and to other terms and provisions of this Privacy Policy.

Protecting your Information is amongst our highest priorities. Just A Moment will never sell any Information you shared in the Platform. Other than in the limited and exhaustive manners described in this Privacy Policy or unless we obtain your explicit approval, we will never disclose, transfer or use any Information.

The Information may be used for:

  1. Matching you with our Provider(s) in our matching assessment. 
  2. Providing you with Customer Support and ensuring you are receiving quality Service. 
  3. Enabling, facilitating, supervising, administering and monitoring the provision of the Service.
  4. Measuring and improving the delivery, quality, effectiveness of the Service. 
  5. Contacting you or providing you with Service-related information, alerts and suggestions. 
  6. Providing, supporting, personalizing and developing Just A Moment and the Service.
  7. Performing analysis for business insight and researches
  8. Billing-related purposes.
  9. Promoting Just A Moment and the Service to you and conducting direct marketing.
  10. Contacting you, if either we or a Provider have a reasonable belief that you or any other person may be in a dangerous situation.
  11. Responding to law enforcement requests and as required by applicable law, court order or governmental regulations.

Record Keeping  

Your therapist, counsellor and/or coach (as the case maybe) may keep all of his/her communication with you. He/she would: 

• only record information that is relevant for the provision of continuous and coordinated services, and for a minimum period of 1 month after termination of Service with you (or longer if specified by other guidelines specific in his/her particular industry, e.g. 6 years for clinical psychologists);

  • take all reasonable steps to ensure that records over which he/she has control remain personally identifiable for only as long as necessary in the interests of those to whom he/she refers;  
  • render anonymous or to destroy any records under his/her control that no longer need to be personally identifiable for these purposes;  
  • take all reasonable steps to safeguard the security of any records that have been obtained, including records kept in digital format.
  • take all reasonable steps to safeguard the security of any records that have been obtained,

We would not require your counsellor and/or coach to send us your conversation with him or her (except as required by law).  


The Platform may contain links to other third party websites. If you choose to click on a third party link, you will be directed to that third party’s website or service. The fact that we link to a website or service is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other websites follow different rules regarding the use or disclosure of the personal information and the like that you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit. 

Data Security  

Security of your submitted information is one of our top concerns. We have implemented industry standard precautions to protect our Platform and to safeguard against unauthorized access to information systems. However, despite our best efforts, no data security measures can guarantee 100% security all of the time. Just A Moment shall not be responsible for any losses or damages or leakage of data howsoever caused.

Service Providers  

We may employ third party companies and individuals to facilitate our Platform, to perform certain tasks which are related to the Platform, or to provide audit, legal, operational or other services for us. These tasks include, but not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting and analytics. We will share with them only the necessary information to perform their task for us and only after entering into appropriate confidentiality agreements. These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Compliance with Laws and Law Enforcement  

We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal process (including but not limited to subpoenas), and to prevent or stop activity that may be illegal or dangerous. 

We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety, rights or property of any person or party, or violations of our Terms of Use.

You should also be aware that the Providers may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment. 

User Testimonials, Comments and Reviews  

We may post User testimonials, comments and reviews on Just A Moment, which may contain their personal information, such as their name or photograph, upon obtaining user’s prior consent. If you wish you update or delete your testimonial, you can contact us at

Personal Data (Privacy) Ordinance (PDPO)  

In Hong Kong, the Personal Data (Privacy) Ordinance, Laws of Hong Kong (Cap 486) (PDPO) protects the privacy of individuals in relation to personal data. For your information, it is necessary for us to use your personal information: 

  1. To perform our obligations in accordance with any contract that we may have with you. 
  2. It is in our or a third party’s legitimate interest to use personal information in such a way to ensure that we provide the Services in the best way that we can.
  3. It is our legal obligation to use your personal information to comply with any legal obligations imposed upon us. 

Changes to the Privacy Policy  

We may update this Privacy Policy anytime at our sole discretion. The date of this policy’s latest revision can be found below. You should periodically review this page for the latest information on our Privacy Policy and practices. Regardless of changes to our Privacy Policy, we shall never use the information you submit to us in a new way without first notifying you and giving you the option to opt out. Your continued use of the website of our Service following any such change constitutes your agreement to be bound by such changes to the Privacy Policy. 

Contact us

In the event that your wish to amend, correct or remove any of your personal information you shared with us, please contact us at


This Policy is effective as of 1 September 2021. This version shall prevail any of its previous version(s).